Internet resources can make small business owners more effective in HRM. For example, the Department of Labor's O'NET is effective for creating job descriptions Small businesses can use the online recruiting tools we discussed in Chapter 4, Wonderlic's applicant tracking service also provides job analyses for the employer's jobs. There are many suppliers of prepackaged training solu tions. These range from self-study programs from the American Management Association (www.amanet.org/) and SHRM (www.shrm.org), to specialized programs. The federal government's Small Business Administration (www.SBA.gov/training/) offers online courses. Small employers can also do performance appraisals online. OSHA provides free on-site safety and health services for small businesses?? L01