Pressure and punishment. Direct punishment was found only in the hotel sector, where some companies punish their

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• Pressure and punishment. Direct punishment was found only in the hotel sector, where some companies punish their staff for bad behaviour and not working.

Deductions from salary or bonuses are seen to give positive results. For some offences up to three warnings can be given before dismissal. Penalty schemes for non-attendance at training sessions are also in operation. The use of pressure and punishment of this kind was not identified in companies outside the hotel industry.

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