6 describe the concept of total quality management (TQM) and major TQM techniques, such as quality circles,

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6 describe the concept of total quality management (TQM) and major TQM techniques, such as quality circles, benchmarking, Six Sigma principles, quality partnering and continuous improvement

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Fundamentals Of Management

ISBN: 9780170388443

6th Asia-Pacific Edition

Authors: Danny Samson; Timothy Donnet; Richard L. Daft

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