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business
fundamentals of management

Questions and Answers of Fundamentals Of Management

6 Select an organisation with which you are familiar. Discuss its strengths and weaknesses in relation to the core principles described in this chapter. How could the organisation’s performance on
5 Through online or offline research, find an example of an organisation that is active in knowledge management. Describe the organisation’s knowledge management methods and the business benefits
4 Describe a company or product that you like because it is innovative. Would it be an attractive place to work, and why?Can the company charge a premium price for its services? Does its bottom line
3 Discuss an example of a service experience you have had in which excellent customer service was given, and contrast it with one where you received poor service. What resulting approach to
2 Look up the Fortune set of ‘Top 100 employers to work for’ on the Internet. What are some of the most important human resource management practices of these companies?
1 Conduct some research (via books, journals and the Internet), on three of the following business or political leaders, Mark Zuckerberg, Angela Merkel, Malcolm Turnbull, Steven Jobs, Julie Bishop,
3 understand how to put the best practices and principles into action.
2 gain further insight into deeper principles that commonly occur in successful organisations
1 understand the fundamental practices that are common to successful organisations including:leadership, people management, customer focus, quality, innovation and knowledge practices
3 List the four steps of the feedback control model and describe an instance where Barcelona followed this process to improve its performance.
2 What is the ‘balanced scorecard’ approach to measuring corporate performance, and in what ways does Barcelona use this approach?
1 How do managers at Barcelona control the company’s financial performance?
3 What changes might Lincoln managers have to make to adapt their management system to overseas operations?
2 Based on what you have just read, what do you think makes the Lincoln System so successful?
1 What types of control – feedforward, concurrent or feedback – are illustrated in this case? Explain.
3 Adopt Chris Dykstra’s proposed changes with an even higher limit than the proposed $40 amount (say, $80 or $100), but which is still less than the cost of prosecution. In addition, make sure the
2 Adopt Chris Dykstra’s proposed changes and show more leniency to first-time offenders. It is a more cost-effective approach to the problem than the current policy, plus it stays close to your
1 Continue Westwind’s zero-tolerance policy towards shoplifting.It’s the right thing to do – and it will pay off in the end in higher profitability because the chain’s reputation for being
12 How can a generally well-run business such as BHP Billiton experience such major tragedies such as the Samarco mine collapse? Is it a failure of control? What could or should the company do to
11 Why is benchmarking an important component of TQM programs?Do you believe a company could have a successful TQM program without using benchmarking?
10 Why is it important for an organisation’s control system to be linked to its overall strategy?
9 Would you like to work for a company that uses open-book management? Would you like to be a manager in the company?Why or why not?
8 Some critics argue that Six Sigma is a collection of superficial changes that often result in doing a superb job of building the wrong product or offering the wrong service. Do you agree or
7 In the Innovative way about eBay, CEO Meg Whitman is quoted as saying, ‘If you can’t measure it, you can’t control it.’ Do you agree with this statement? Provide examples from your school
6 Imagine that you are going to be the manager of a new Woolworths being built in your area. What items might be listed in your capital budget? What items might be listed in your expense budget?
5 What is the difference between budgeting and financial analysis?Why is each type of control important to a company?
4 What standards of performance has your lecturer established for this class? How will your actual performance be measured? How will your performance be compared with the standards? Do you think the
3 Describe the advantages of using a balanced scorecard to measure and control organisational performance. Suppose you created a balanced scorecard for McDonald’s. What specific customer service
2 Suppose you are a manager who employs a participative control approach. You have concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your
1 Why is it important for managers to understand the process of organisational control?
9 If you were a consultant to Dell, what would you have recommended to top managers? How can the company broaden its control strategies to strengthen its position in the computer industry?
8 identify the qualities of effective control systems.
7 identify current trends in quality and financial control, including ISO 9000 and corporate governance, and discuss their impact on organisations
6 describe the concept of total quality management (TQM) and major TQM techniques, such as quality circles, benchmarking, Six Sigma principles, quality partnering and continuous improvement
5 recognise the changing philosophy of control: contrast the hierarchical and decentralised methods of control and identify the benefits of openbook management
4 discuss the use of financial statements, financial analysis and budgeting as management controls
3 explain the methods of budgetary control for planning and tracking all money flows and supporting good managerial decisions
2 explain the four steps in the feedback control process and the benefits of using the balanced scorecard to track the organisation’s performance and control
1 define organisational control and explain why it is a key management function
7 Do you think that the high engagement culture of Toyota is universally well-suited to everybody in the economy?
6 The strong systems approach in Toyota of standardised work and continuous improvement can at first seem to be independent of the human resource: discuss this statement.
5 Discuss why the approach that is in a mature state in Toyota is much less mature in most other organisations.
4 What types of knowledge and capabilities does Toyota’s approach impart to its employees?
3 Explain the term ‘standardised work’ and its benefits, and discuss whether it impedes or fits with continuous improvement and innovation.
2 If you were to work at Toyota, what would you be expected to do apart from your primary job?
1 Explain the facilitating role of Toyota’s ALTs, and the gap that they effectively fill.
3 Patterson describes the benefits and challenges of working in an open-plan, collaborative workspace. Do you think you would enjoy working in this type of team-centric environment? Explain why or
2 These Tough Mudder employees appear to be members of a highly cohesive team. What are some of the qualities described in the video that indicate strong cohesiveness? Include at least two specific
1 Alex Patterson notes that our educational system is often focused on individual achievement, but when we go out into the work world as adults, almost all of us are required to work in teams. In
3 What would you do to help turn this collection of individual regional and department heads into a top-performing team?
2 How do you think the team evolved to this low level of cooperation and cohesiveness?
1 What type of team do you, the new CIO, have? What do you see as the key problem with the team?
3 Sign the form. The judgement of other team members cannot be all wrong. The loperamide testing is not illegal and will move ahead anyway, so it would preserve team unity and company effectiveness
2 Resign. There is no reason to stay in this company and be punished for ethically correct behaviour. Testing the drug will become someone else’s responsibility.
1 Refuse to sign. As a medical doctor, Nancy must stand up for what she believes is right.
10 If you were the leader of a newly formed team, what might you do to make sure that the team developed norms of high performance?
9 Discuss how the dilemmas of teamwork might be intensified in a virtual team. What dilemmas do you encounter when you have to do class assignments as part of a team? Discuss.
8 Some people argue that the presence of an outside threat correlates with a high degree of team cohesion. Would you agree or disagree with this assertion? Explain your answer.
7 Think of your favourite sport team, or observe a sport team training or playing at university. Can you identify which team members seem to play task-specialist roles and who might play
6 Experts say that for teams to function well, members have to get to know one another in some depth. What would you do if some people in a team just didn’t get on with each other?
5 If you were the leader of a special-purpose team developing a new computer game and conflicts arose related to power and status differences among team members, what would you do? How might you use
4 Imagine yourself as a potential member of a team responsible for designing a new package for a breakfast cereal. Do you think interpersonal skills would be equally important if the team is
3 Suppose that you are the leader of a team that has just been created to develop a new registration process at your college or university. How can you use an understanding of the stages of team
2 Have you experienced any of the five contributions of teams shown in EXHIBIT 13.2 with a team you have participated in? Describe your experience and why you think the team was able to make that
1 One company had 40 per cent of its workers and 20 per cent of its managers resign during the first year after reorganising into teams. What might account for this dramatic turnover? How might
7 understand the causes of conflict within and among teams and how to reduce conflict, including the importance of negotiation.
6 understand team processes, explain the general stages of team development and the concepts of team cohesiveness, team norms and their relationship to team performance
5 understand how characteristics such as size, diversity and member roles influence teams
4 understand the model of work team effectiveness
3 discuss the dilemma of teamwork
2 identify the various types of teams in organisations
1 define what a team is and understand the contributions that teams can make
3 How is Intermountain using technology to improve internal communication? Include at least two examples described in the video in your answer.
2 In the video, Fritz Grohn says that communicating with patients as they are being released from the hospital is not always successful at first. Use this situation (a nurse discharging a patient
1 Intermountain Healthcare is a very large organisation with thousands of employees. List at least four methods it uses to communicate with employees. Why do you think this organisation feels the
3 What problems do you think an open-door policy creates? Do you think many employees are reluctant to use it? Why?
2 Do you think that an open-door policy was the right way to improve upwards communications? What other techniques would you suggest?
1 What techniques increased Richard Langston’s communication effectiveness? Discuss.
3 Create a new position for him, where he could do the reports and reconciliations for several account managers, while their assistants concentrated on the public contact work. He would have little
2 Place him with an account manager who has more time to help him develop his assertiveness and telephone skills and appreciates his knowledge of accounting.
1 Give Rasinghe his notice, with the understanding that a job that is primarily paperwork would be a better fit for him. Make the break now rather than later.
11 One small business owner said that he had to teach his young employees what a ‘dial tone’ was. Do you have phone aversion?Do you think it is possible to build a solid business relationship
10 Describe specific ways that an organisation might use social media to communicate with customers. How about with employees?
9 Suppose that you manage an employee who is spending too much time using social media at work. The result is that he has missed three important deadlines in one week. You are planning a faceto-face
8 If you were asked to design a training program to help managers become better communicators, what would you include in the program?
7 Assume that you manage a small online business that sells herbal supplements. Without your knowledge, a disgruntled employee has posted damaging information about your company in the company’s
6 During times of significant organisational change, such as downsizing and layoffs, the grapevine becomes more active as anxious employees share organisational news and rumours. As a manager, what
5 Some senior managers believe they should rely on written information and computer reports because these yield more accurate data than do face-to-face communications. Do you agree?Why or why not?
4 What are the characteristics of an effective listener? How would you rate yourself on those characteristics?
3 Lana Lowery, a regional manager for a 100-person inside sales staff, notices that the team’s best performer is struggling. Her sales are down 20 per cent from a year ago, and she frequently
2 Describe the elements of the communication model in EXHIBIT 12.2.Give an example of each part of the model as it exists in the classroom during communication between teacher and students.
1 What are the characteristics of an open communication climate?Describe the organisational benefits of managers cultivating an open communication climate.
5 If you were John McFarlane, how would you communicate to staff at ANZ so as to improve their staff satisfaction and engagement levels? What steps do you think he took to enhance communications and
4 explain why effective communication is essential for sustainable development.
3 view the workplace as a whole and grasp the roles of social media, personal communication networks, formal communications and the importance of crisis communication
2 describe how the interpersonal aspects of communication, including open communication climates, communication channels, persuasion, communicating with candour, asking questions and listening,
1 explain why communication is essential for effective management and describe the model of communication
3 The two trainers featured in the video seem very satisfied with their jobs. Use Maslow’s hierarchy of needs to explain why you think they feel the way they do.
2 Cofounder Bob Hanson says that education is an important part of their approach to management. How does education relate to employee motivation and job enrichment?
1 In the video, Mike Boyle talks about establishing a work environment that motivates employees to do great work. List two or three specific ways Boyle has created this type of environment in his

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