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business
fundamentals of management

Questions and Answers of Fundamentals Of Management

Under what circumstances might Dimon need to change his approach to organizational control?
In what ways is Jamie Dimon’s approach to management pretty much what you’d expect of a top-level manager in the financial industry? In what ways is it different from what you’d expect?
Will the controls receive some form of resistance?If so, describe which organization members are likely to resist and the likely form of that resistance.Source: Adapted from Morable, Exercises in
Which of the recommended controls may be the hardest to implement? To manage?
Do you regularly use a personal budget? If yes, how is it helpful? If no, how might it be helpful?
Did you expect to have a surplus or a deficit for the month? Did you actually have a surplus or a deficit? What can you do to make up any deficit or manage any surplus?
Compare your estimates to your actual expenses and actual income. Are there any discrepancies?If so, what caused them?
Now write down all of your actual expenses and all your actual income over the last month. If you don’t have exact figures, estimate as closely as you can. Calculate both totals.
Prepare lists of your estimated expenditures and income for one month. Remember: You’re dealing with budgeted amounts, not the amounts that you actually spend and take in. You’re also dealing
How would your approach differ if your assistant were in the office?
What additional information do you need before you can begin to prioritize all of these demands on your time?
Are importance and timeliness the same thing?
Describe ways that the top management team, midlevel managers, and operating employees can participate in each step of the control process.Do all participate equally in each step, or are some steps
Many organizations today are involving lowerlevel employees in control. Give at least two examples of specific actions that a lower-level worker could do to help his or her organization better adapt
Are the differences in bureaucratic control and decentralized control related to differences in organization structure? If so, how? If not, why not?(The terms do sound similar to those used to
One company uses strict performance standards.Another has standards that are more flexible.What are the advantages and disadvantages of each system?
How can a manager determine whether his or her firm needs improvement in control? If improvement is needed, how can the manager tell what type of control needs improvement (operations, financial,
Why do some people resist control? How can managers help overcome this resistance?
Describe the differences between bureaucratic and decentralized control. What are the advantages and disadvantages of each?
Describe how a budget is created in most organizations.How does a budget help a manager with financial control?
What are the different levels of control? What are the relationships between the different levels?
What is the purpose of organizational control?Why is it important?
How do organizations like Cirque du Soleil most likely manage conflict?
If for some reason Cirque du Soleil decided to move away from team-based decision making, what difficulties might it encounter?
How easy or difficult would it be for a traditional organization to adopt the team-based methods used at Cirque Du Soleil?
What role do groups play at Cirque du Soleil?
How do various strategies for improving surgicalteam communications reflect a desire to achieve cohesiveness? Is increased cohesiveness always a desirable goal? Why or why not?
Explain a surgical team in terms of its behavioral norms. How might norm variation and norm conformity contribute to either effective or ineffective communications?
Explain a surgical team in terms of its role structures.What factors might lead to role ambiguity?To role conflict? To role overload?
Explain a surgical team as a kind of functional group. What features does it share with most functional groups? What features distinguish it from most functional groups?
In what ways is this exercise similar to a situation in a business organization? In what ways is it dissimilar?What lessons might managers learn from this exercise?
What types of help were effective, and what types were ineffective?
What was the impact of the help? Were three helpers better than one?
Which of the three trials happened the most quickly? Which was the slowest? Which seemed to go the most smoothly for the sorter? Which seemed to be the most challenging for the sorter? Explain.
What has this game taught you about teamwork and effectiveness? Share your thoughts with the class.
Did average group scores improve after methods for improvement were discussed at the end of round 2? Why or why not?
Did average group scores improve upon average individual scores? Why or why not?
Now play round 3, working together in the same small groups in which you participated in round 2.Report your group scores to the class.
Your professor will then ask the highest-performing individuals and groups to share their methods with the class. At this point, your professor will make some suggestions. Be sure to consider at
For round 2, you’ll join a group of three to five students. Work out your answers together and write your group answers on a single sheet of paper. Now, allow each group member to look at the
Play the Name Game that your professor will explain to you. In round 1, work out your answers individually and then report your individual score to the class.
What can a manager learn from the characteristics and activities of this particular team? How might the factors that contribute to this team’s success be adopted in a business setting?
Determine the reasons for the team’s effectiveness.(Hint: You might look for websites sponsored by the group itself, review online news sources for current articles about it, or enter the group
Use the Internet to identify an example of a real-life team. Be sure to choose one that meets two criteria (1) It’s not part of a for-profit business, and (2) you can argue that it’s highly
Describe a case of interpersonal conflict that you have observed in an organization. Describe a case of intergroup conflict that you have observed. (If you have not observed any, interview a worker
Think of several groups of which you have been a member. Why did you join each? Did each group progress through the stages of development discussed in this chapter? If not, why do you think it did
Do you think teams are a valuable new management technique that will endure, or are they just a fad that will be replaced with something else in the near future?
Consider the case of a developed group, where all members have been socialized. What are the benefits to the individuals of norm conformity? What are the benefits of not conforming to the group’s
Individuals join groups for a variety of reasons.Most groups contain members who joined for different reasons. What is likely to be the result when members join a group for different reasons?What can
Describe the causes of conflict in organizations.What can a manager do to control conflict? To resolve and eliminate conflict?
Identify two examples of informal leaders. Can a person be a formal and an informal leader at the same time?
Describe the development of a role within a group.Tell how each role leads to the next.
Identify the stages of group development. Do all teams develop through all the stages discussed in this chapter? Why or why not? How might the management of a mature team differ from the management
What is a group? Describe the several different types of groups and indicate the similarities and differences among them. What is the difference between a group and a team?
Arnold Schwarzenegger, the Austrian-born ex-governor of California, which is home to 13.6 million Hispanics, advised Latino immigrants that if they wanted to learn English more quickly,“You’ve
You’re a top manager in a large factory whose workforce is approximately 40 percent Hispanic. Business is down because of the recession, and you’ve learned that there’s a rumor about layoffs
You’re assistant director of marketing for a maker of upscale furniture, and your company is preparing to enter new markets in California and the Southwest. Entering new markets, especially one of
Using Skype and similar methods has become quite popular in setting up the complete online conversation.How would the use of this technology modify a telephone interviews? How about other forms of
Think of one or two experiences from your own life that you’d particularly like to come up in a job interview. What sort of questions might allow you to “take the initiative” in making sure
Matt Aberham warns against simply trying to “sell yourself” during a phone interview. You agree, but you also believe that selling yourself is one of the things that you have to do as a job
In getting ready for a telephone interview for a new job, what are the three or four things for which you most want to be prepared? If you were getting ready to interview someone else for a job, what
Experts suggest that you dress professionally for a telephone interview even though the interviewer can’t see you. Do you agree that this is important?Why or why not?
Can you think of examples of situations that could occur in business organizations in which nonverbal communication might play an important role?
Can you think of examples of situations that you have experienced in which nonverbal communication played an important role?
What does this exercise demonstrate to you about the power of nonverbal communication?
How did the group arrive at this method? For example, did the group try several methods before settling on one?
What methods of communication did you use to determine who would say each number? How effective was this method?
What does this exercise show you about the nature of nonverbal communication? What advice would you now give managers about their nonverbal communication?
How accurate were your assessments when you had only visual information? Explain why you were or were not accurate.
Next, observe the same video segments, but this time with audio included. Describe the interaction again, along with any verbal clues you used.
Observe the silent video segments that your professor shows to the class. For each segment, describe the nature of the relationship and interaction between the two individuals. What nonverbal clues
For each of the following situations, tell which form of communication you would use. Then ask the same question to someone who has been in the workforce for at least ten years. For any differences
Keep track of your own activities over the course of a few hours of leisure time to determine what forms of communication you encounter. Which forms were most common? If you had been tracking your
What forms of communication have you experienced today? What form of communication is involved in a face-to-face conversation with a friend?A phone call from a customer? A traffic light or crossing
How are digital communication devices (cell phones, e-mail, and websites) affecting the communication process? Describe both the advantages and the disadvantages of these three devices over
At what points in the communication process can problems occur? Give examples of how noise can interfere with the communication process. What can managers do to reduce problems and noise?
Describe the individual and organizational barriers to effective communication. For each barrier, describe one action that a manager could take to reduce the problems caused by that barrier.
What forms of digital communication do you use regularly?
What are the similarities and differences of oral and written communication? What kinds of situations call for the use of oral methods? What situations call for written communication?
Which form of interpersonal communication is best for long-term retention? Why? Which form is best for getting across subtle nuances of meaning? Why?
Describe the difference between communication and effective communication. How can a sender verify that a communication was effective? How can a receiver verify that a communication was effective?
Do some online research and see if the case has been resolved.
What is your opinion of the situation cited in this case?
What should leaders do when sexual harassment is alleged?
What is the role of power in sexual harassment?
In Shakespeare’s play, of course, Henry’s speech inspires his soldiers to almost impossible victory.You may or may not find it inspiring, but you should be able to see why audiences have long
It is interesting that Henry had been a notoriously wayward youth before turning his life around and living up to his royal responsibilities. In what ways might knowledge of his past tend to increase
What types of power does Henry exert in this speech? Give specific examples of each type.
Describe a time when you or someone you know was part of an in-group or an out-group. What was the relationship between each of the groups and the leader?What was the relationship between themembers
Think about a decision that would affect you as a student. Use Vroom’s decision tree approach to decide whether the administrator making that decision should involve students in the decision.Which
Consider the following list of leadership situations.For each situation, describe in detail the kinds of power the leader has. If the leader were the same but the situation changed—for example, if
The behavioral theories of leadership claim that an individual’s leadership style is fixed. Do you agree or disagree? Give examples to support your position.The behavioral theories also claim that
Even though the trait approach to leadership has no empirical support, it is still widely used. In your opinion, why is this so? In what ways is the use of the trait approach helpful to those who use
In your own words, define political behavior.Describe four political tactics and give an example of each.
Describe the subordinate’s characteristics, leader behaviors, and environmental characteristics used in path-goal theory. How do these factors combine to influence motivation?
What are the situational approaches to leadership?Briefly describe each and compare and contrast their findings.
What are the two generic approaches to leadership?What can managers today learn from these approaches?
What activities do managers perform? What activities do leaders perform? Do organizations need both managers and leaders? Why or why not?
John Mackey now takes $1 a year in pay. In the last year in which he received a regular paycheck as CEO, his pay package totalled $436,000—about 14 times the average WFM worker’s salary of
To underscore WFM’s relatively high prices, some sceptics point out that, despite discounts of 15 percent or more, many of the firm’s employees can’t afford to shop where they work. If you were

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