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business
fundamentals of management

Questions and Answers of Fundamentals Of Management

In your opinion, if you had to choose either Steve Jobs or Tim Cook to lead your company, who would you choose? Why?
How did the 2020 COVID-19 pandemic impact how you communicate? What have been the most positive changes you’ve made or have observed others making as a result of the pandemic?”
The management of a large retailer wants to leverage the company’s enormous purchasing power to buy products in bulk quantities at relatively low prices. The plan calls for individual stores to
At Univision, a manager was having trouble communicating because of always sitting behind a large desk. Recall and discuss an office or home you may have been in recently that communicated specific
Because more than half the information in any face-to-face exchange is conveyed by nonverbal means, body language is a significant factor in any interpersonal communication. Consider, for example,
For a firm like Univision, identify the most common forms of vertical communication and horizontal communication flow.
In what ways does communication differ when it occurs in the digital format? What are the drawbacks of digital communication? What are some of the benefits of digital communication?
In 2012, Amy Cuddy, a social psychologist who teaches at Harvard Business School, delivered a presentation at the prestigious TED Global Conference in Edinburgh, Scotland. Her subject was body
Dr. Brad Wesner, cited as a consultant for Univision, said “Everybody thinks that communication is just something you do. Our challenge is getting them to believe that it is something you really
One recent survey found that employees wanted to engage with senior managers through internal social media: 42 percent, for example, would be willing to talk with line managers or team leaders over
How good are you at “thinking outside the box”? Are you fixated on functionality? Try solving the following problem before googling the solution. You have the three items pictured here: a book
Business organizations, of course, don’t have a monopoly on effective groups. Basketball teams and military squadrons are teams, as is a government policy group such as the president’s cabinet,
You’ll play this game in three separate rounds. In round 1, you’re on your own. In round 2, you’ll work in a small group and share information. You’ll also work in a small group in round 3,
Explain the advantages and disadvantages of open innovation and multidisciplinary collaboration in terms of team cohesion. What aspects of such teams, for example, may increase cohesiveness? Which
During the 2020 COVID-19 pandemic there was disagreement about the need for face coverings. Some people thought face masks should be required for everyone all the time, others thought face masks
Describe a case of interpersonal conflict that you have observed in an organization. Describe a case of intergroup conflict that you have observed. (If you have not observed any, interview a worker
In a review of the research on workplace diversity, Beryl Nelson, a former software-engineering manager at Google, referred to several studies showing that teams “whose members are
Consider teams formed for multidisciplinary collaboration or as a result of open innovation in terms of role structure. Is role structure, for example, likely to be set or to evolve differently than
Gratton and Erickson describe two leadership styles among leaders of multidisciplinary teams: • Relationship-oriented leaders tend to foster “an environment of trust and goodwill in which people
What kinds of control methods and systems does The Cheesecake Factory rely on? Which type of control is most important at the level of an individual restaurant? How about for the company as a whole?
You’re a middle manager in a small manufacturing plant. Today is Monday, and you’ve just returned from a week’s vacation. The first thing you discover is that your assistant won’t be in today
Although corporate budgets are obviously much more complicated, the basic processes of creating a corporate budget on the one hand and a personal budget on the other share a few important features.
Select two different kinds of organizations with which you have some familiarity. For each one, identify how its control systems and processes may have changed during the 2020 COVID-19 pandemic.
Let’s suppose that you’re the manager of a factory that manufactures automotive bumpers. When the fourth quarter rolls around, you see that you aren’t on track to meet your quota by your
Describe how budgets may be helpful for methods improvement in restaurant operations. What kinds of information would you hope to gain from the budgets?
Identify a major U.S. restaurant chain that has recently received poor quality ratings. Who are its customers, and what are the basic causes that led to declining quality?
You’re the customer-service manager of a large auto parts distributor. The general manager of a large auto dealer, one of your best customers, has sent the following letter, and it’s your job to
What is the basis of Tesco’s success?
Think of a recent occasion when you purchased a tangible product—say, clothing, a digital device, a backpack, or professional supplies—which you subsequently came to feel was of especially high
How easy (or hard) would it be for rivals like Walmart or Carrefour to adopt Tesco’s data management techniques?
Marc Chardon knows that when he talks about the “flight to quality,” he has to explain himself. “When I say ‘flight to quality,’” he says, “I’m talking about the observable trend of
What measures of quality and productivity are most relevant for firms like Walmart and Tesco?
If Tesco’s managers asked your advice on whether or not to reenter the U.S. market, what would you say?
What is the culture of your college, university, or place of employment? How clear is it? What are its most positive and most negative characteristics?
Boeing and the Boeing Foundation donate upward of a quarter billion dollars each year to social and community causes. How do you reconcile this with the behaviors described previously?
All managers face a variety of goals, challenges, opportunities, and, of course, demands on their time. Juggling all these demands successfully requires a clear understanding of priorities,
As we saw in this chapter, effective managers must be prepared to switch back and forth among the four basic activities in the management process. They must also be able to fulfill a number of
This self-assessment will help you understand your current understanding of the practice of management and your own approach to management. This assessment outlines four important functions of
Everybody knows what a grand piano looks like, although it’s hard to describe its contour as anything other than “piano shaped.” From a bird’s-eye view, you might recognize something like a
You’re a Netflix employee, and Reed Hastings has just stopped by your desk. “I’d like to know,” he says, “what do you like most and least about working here?” How do you think you might
You’re the founder and owner of a small media company, and Netflix has indicated an interest in buying your business. Reed Hastings wants you to stay on and run the business as a unit of Netflix.
You’ve been contacted by a marketing research company doing work for Netflix. The researcher asks if you use Netflix and, if not, why? If you do use Netflix, the researcher asks what you like and
More than 70 percent of the world’s supply of cacao beans comes from small family farms scattered throughout several small West African nations, including Ivory Coast and Ghana. These farmers,
Identify the major stakeholders that have a vested interest in Boeing. What does the opening case say about each one?
Can you think of dimensions of the task environment that are not discussed in this chapter? Indicate their linkages to those that are discussed.
Identify a situation where a firm competes with another firm but the two firms also have a strategic alliance or joint venture. Explain why situations such as this exist.
How would you assess the CEO compensation for both the departed and the new Boeing CEO?
Use online resources to find Codes of Ethics for three different businesses. Assess each one in terms of its strengths and weaknesses
In your opinion, how do the ethical practices and social responsibility portrayed by Boeing compare to those of most other large businesses?
In your judgment, why has LVMH been so successful?
SWOT is an acronym for strengths, weaknesses, opportunities, and threats. The idea behind SWOT is that a good strategy exploits an organization’s opportunities and strengths while neutralizing
How have changing customer demographics affected LVMH? How well positioned is the firm to address these changes?
For the past several years Sergey Brin and Larry Page have been running one of the world’s largest technology companies. They have named their enterprise Alphabet because they felt that it held a
Which of the major decisions noted in the case were made under conditions of certainty, risk, and uncertainty?
Entrepreneurs and start-ups and new ventures play a variety of important roles in society. If these roles are so important, do you think that the government should do more to encourage the
Comment on the role that globalization has played in Chobani’s success.
Managers often find it necessary to change an organization’s degree of centralization or decentralization. Begin this exercise by reflecting on two very different scenarios in which this issue has
Using the job characteristics theory as a framework, propose changes to the job of Transportation Security Officer to make it more engaging and motivating.
Identify five ways in which digital coordination affects your daily life.
Most likely you have never heard of a business called Alshaya; the Kuwait-based business M. H. Alshaya Company does not have great name recognition. But that’s exactly how the privately held
The opening case lists the five major units within the Transportation Security Administration (TSA). Review that list of these units from the case and describe the basis of departmentalization
During the 2020 COVID-19 pandemic many organizations required their employees to work remotely and maintained little or no staff at their headquarters. Is this the same as a virtual organization? Why
Two other luxury good companies, Swiss luxury giant Richemont and French-based Kering, have come to recognize the effectiveness of Arnault’s strategy and have started trying to imitate it. What
The Great Recession did surprisingly little damage to LVMH. While the firm’s revenues were essentially flat during this period it remained profitable. Use online resources to look into how the
Much business activity in the United States was shut down in Spring 2020 to help combat the spread of COVID-19. In April and May some businesses started to re-open, although often under different
Psychologists Amos Tversky and Daniel Kahneman conducted much of the research contributing to the current state of our knowledge about decision-making biases. Tversky and Kahneman tested tendencies
In your opinion, which one decision has made the greatest impact on Viking’s success? Why?
Individual decision making, of course, has its advantages— speed, simplicity, lack of conflict. At times, however, these advantages are outweighed by other considerations. In particular, solitary
Select any one of the decisions made by Hagen as described in the case. Trace through the steps that he may have followed using the rational decision-making process as a framework.
Consider the following list of business decisions. Which decisions would be handled most effectively by group or team decision making? Which would be handled most effectively by individual decision
During the runup to his first inauguration, in 2009, President-elect Barack Obama was informed by security advisors that his beloved BlackBerry smartphone was a potential security risk. Hackers and
Using online resources, find out when Viking was able to resume operations following the COVID-19 pandemic and how the health crisis affected Viking.
Assume that you are opening a new business in your town. What are your financing options? Which option or options are you likely to choose, and why?
How much does it cost to build a school? As a rule, between $280 and $310 per square foot. Ash Notaney, however, told officials in Santa Ana, California, that he could build one for $200–$210 per
Select a company with which you’re familiar. Describe its value chain. Be as specific as possible in your description. Evaluate how it “uses” the value chain to create value.
Are managers important to organizations? Does what they do “matter?” Discuss and be specific in explaining your answer.
An article by Gary Hamel in the February 2009 issue of Harvard Business Review addresses how management must be reinvented to be more relevant to today’s world. Get a copy of that article. Choose
Pick two organizations that you interact with frequently (as an employee or as a customer) and assess their culture according to the dimensions shown in Exhibit 2–4. EXHIBIT 2-4 Dimensions of
What is environmental uncertainty? What impact does it have on managers and organizations? Find two examples in current business periodicals that illustrate how environmental uncertainty affects
What is sustainability, and how can organizations practice it?
What is workforce diversity, and why is it an important issue for managers?
Describe the six types of diversity found in workplaces.
Find two examples each of procedures, rules, and policies. Bring your examples to class and be prepared to share them.
Do a Web search on the phrase “dumbest moments in business” and get the most current version of this list. Choose three of the examples and describe what happened. What’s your reaction to each
Research your chosen career by finding out what it’s going to take to be successful in this career in terms of education, skills, experience, and so forth. Write a personal career guide that
Contrast the calm waters and white-water rapids metaphors of change. Which of these would you use to describe your current life? Why is that one your choice?

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