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business
fundamentals of management

Questions and Answers of Fundamentals Of Management

1 understand the personal challenges involved in becoming a new manager in an organisation in today’s world
Explain the meaning and importance of managing productivity, productivity trends, and ways to improve productivity.
Explain the meaning and importance of managing quality and total quality management.
Identify and discuss the components involved in implementing operations systems through supply chain management.
Discuss organizational technologies and their role in operations management.
Identify and discuss the components involved in designing effective operations systems.
Describe and explain the nature of operations management.
Identify characteristics of effective control, why people resist control, and how managers can overcome this resistance.
Discuss the relationship between strategy and control.
Identify and distinguish between two opposing forms of structural control.
Describe budgets and other tools for financial control.
Identify and explain the three forms of operations control.
Explain the purpose of control, identify different types of control, and describe the steps in the control process.
Describe how organizations manage conflict.
Discuss interpersonal and intergroup conflict in organizations.
Identify and discuss four essential characteristics of groups and teams.
Define and identify types of groups and teams in organizations, discuss reasons people join groups and teams, and list the stages of group and team development.
Describe how the communication process can be managed to recognize and overcome barriers.
Discuss informal communication, including its various forms and types.
Describe the role of digital communication in organizations.
Identify the basic forms of communication in organizations.
Describe the role and importance of communication in the manager’s job.
Discuss political behavior in organizations and how it can be managed
Describe three emerging approaches to leadership.
Identify and describe three related approaches to leadership.
Identify and describe the major situational approaches to leadership.
Discuss and evaluate the two generic approaches to leadership.
Describe the nature of leadership and relate leadership to management.
Describe the role of organizational reward systems in motivation.
Identify and describe popular motivational strategies.
Describe reinforcement perspectives on motivation.
Identify and describe the major process perspectives on motivation.
Identify and describe the major content perspectives on motivation.
Explain how workplace behaviors can directly or indirectly influence organizational effectiveness.
Describe creativity and its role in organizations.
Discuss the causes and consequences of stress, and describe how it can be managed.
Describe basic perceptual processes and the role of attributions in organizations.
Discuss individual attitudes in organizations and how they affect behavior.
Define personality and describe personality attributes that affect behavior in organizations.
Explain the nature of the individual–organization relationship.
Describe the issues associated with managing knowledge and contingent and temporary workers.
Describe labor relations, including how employees form unions and the mechanics of collective bargaining.
Discuss the nature of diversity, including its meaning, associated trends, impact, and management.
Discuss how organizations maintain human resources, including the determination of compensation and benefits and career planning.
Describe how organizations develop human resources, including training and development, performance appraisal, and performance feedback.
Discuss how organizations attract human resources, including human resource planning, recruiting, and selecting.
Describe the environmental context of human resource management, including its strategic importance and its relationship with legal and social factors.
Describe the innovation process, forms of innovation, the failure to innovate, and how organizations can promote innovation.
Identify and describe major areas of organization change and discuss the assumptions, techniques, and effectiveness of organization development (OD).
Discuss the steps in organization change and how to manage resistance to change.
Describe the nature of organization change, including forces for change and planned versus reactive change.
Identify and describe emerging issues in organization design.
Describe the basic forms of organization design that characterize many organizations.
Identify and explain key situational influences on organization design.
Describe the bureaucratic perspective on organization design.
Identify the basic elements of organizations.
Understand the determinants of the performance of small firms.
Discuss the structural challenges unique to entrepreneurial firms.
Understand the major issues involved in choosing strategies for small firms and the role of international management in entrepreneurship.
Describe the role of entrepreneurship in society.
Discuss the nature of entrepreneurship.
Discuss group and team decision making, including its advantages and disadvantages and how it can be more effectively managed.
Describe the behavioral aspects of decision making.
Discuss rational perspectives on decision making, including the steps involved.
Define decision making and discuss types of decisions and decision-making conditions.
Describe the basic types of operational plans used by organizations.
Discuss how tactical plans are developed and implemented.
Identify and describe various alternative approaches to corporate-level strategy formulation.
Identify and describe various alternative approaches to business-level strategy formulation.
Describe how to use SWOT analysis in formulating strategy.
Discuss the components of strategy and the types of strategic alternatives.
Summarize the planning process and describe organizational goals.
Describe the importance and determinants of an organization’s culture, as well as how organizational culture can be managed.
Discuss the international environment of management, including trends in international business, levels of international business activities, and the context of international business.
Describe the ethical and social environment of management, including individual ethics, the concept of social responsibility, and how organizations can manage social responsibility.
Discuss the nature of an organization’s environments and identify the components of its general, task, and internal environments.
Identify and discuss key contemporary management perspectives represented by the systems and contingency perspectives, and identify the major challenges and opportunities faced by managers today.
Justify the importance of history and theory to managers, and explain the evolution of management thought through the classical, behavioral, and quantitative perspectives.
Define management, describe the kinds of managers found in organizations, identify and explain the four basic management functions, describe the fundamental management skills, and comment on
Log on to Amazon.com and select an item that comes from Amazon itself rather than from a drop shipper. What kinds of purchasing decisions were necessary to make this product available at Amazon’s
Your fishbone will look something like this:
Prepare a report or presentation explaining the proposed change.
Explore ways to correct or remove the major causes.
Reach consensus on one or two of the major causes of the problem.
Analyze each main cause and write in minor subcauses on bone subbranches.
Brainstorm the major causes of the problem, and list them on the fish “bones.”
Write the problem in the “head” of the fish (the large block).
Can high-quality customer service offset adequate or even poor product quality? Can outstanding product quality offset adequate or even poor customer service?
Could the quality of each product or service be improved without greatly affecting its price? If so, how?
Assess the extent to which the quality that you associated with each was a function of price and your expectations.
Now review your answers to the previous questions. What are the important components of an effective response to a customer’s quality complaint (setting the tone, expressing an apology, suggesting
How would your answer differ if you found out that the owner of ABC Autos made a mistake and that the order had been filled correctly?
How would your answer differ if you found out that the parts were in the original shipment but had been stolen by one of your delivery personnel?
How would your answer differ if ABC Autos were not a valued customer?
Write an answer to the customer’s letter that assumes that you now have the parts available.
How can a service organization use techniques from operations management? Give specific examples from your college or university (or another provider of educational services).
Some quality gurus claim that high-quality products or services are those that are error free. Others claim that high quality exists when customers’ needs are satisfied. Still others claim that
What is TQM? What are the major characteristics of TQM?
Identify as many examples and uses of control as you can that are especially relevant for an automobile manufacturer.
Under what circumstances might Dimon need to change his approach to organizational control?

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