5. Research either the Malcolm Baldrige National Quality Award or the ISO 9000 Quality Standards program on
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5. Research either the Malcolm Baldrige National Quality Award or the ISO 9000 Quality Standards program on the Internet. Write an executive summary that explains the basic requirements and costs of participating. What are the benefits of participating? Include a brief example of a company that has participated and their experiences. Include a list of relevant Web site links for further reading
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