Do you think a company should only use NPS as its measure of loyalty and customer satisfaction?

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Do you think a company should only use NPS as its measure of loyalty and customer satisfaction? Why?

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He Future Of Business

ISBN: 388423

4th Edition

Authors: Lawrence J. Gitman, Carl McDaniel

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Question Posted: Oct 12, 2024 06:00 AM

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Do you think a company should only use NPS as its measure of loyalty and customer satisfaction? Why?
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Do you think a company should only use NPS as its measure of loyalty and customer satisfaction?

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He Future Of Business

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