5. You are the manager of a moderately priced East European hotel that would like to attract...
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5. You are the manager of a moderately priced East European hotel that would like to attract more West European and North American tourists, but is having a hard time doing so be- cause the employees have a poor service atti- tude. Outline a plan for motivating your em- ployees to understand and practice good customer service.
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Related Book For
Marketing
ISBN: 9780133545005
2nd Edition
Authors: Warren J. KeWarren J. Keegan, Sandra E. Moriarty, Thomas R. Duncanegan, Mark C. Green
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