As director of critical care and the emergency department (ED), I hear that nursing staff in the

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As director of critical care and the emergency department

(ED), I hear that nursing staff in the ED are complaining about recent changes in admitting procedures. My most likely approach is to:

a. circulate at various times, observing and being open to hearing how things are going.

b. ask their unit manager to settle them down.

c. go to the next staff meeting and ask for feedback.

d. ask Staff Development to re-educate them on the procedure.

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