=+2 Consider this record of an ordinary flight: Breakfast was a little rushed but left the house

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=+2 Consider this record of an ordinary flight: “Breakfast was a little rushed but left the house at 6.15. Had to return a few minutes later, forgot my passport. Managed to find it and leave (again) by 6.30. Arrived at the airport 7.00, dropped Angela off with bags at terminal and went to the long-term car park. Eventually found a parking space after 10 minutes. Waited 8 minutes for the courtesy bus. Six-minute journey back to the terminal, we start queuing at the check-in counters by 7.24. Twenty-minute wait. Eventually get to check-in and find that we have been allocated seats at different ends of the plane.

Staff helpful but takes 8 minutes to sort it out. Wait in queue for security checks for 10 minutes. Security decide I look suspicious and search bags for 3 minutes. Waiting in lounge by 8.05. Spend 1 hour and 5 minutes in lounge reading computer magazine and looking at small plastic souvenirs. Hurrah, flight is called 9.10, takes 2 minutes to rush to the gate and queue for further 5 minutes at gate.

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Essentials Of Operations Management Enhanced

ISBN: 9781292238845

2nd Edition

Authors: Nigel Slack; Alistair Brandon-Jones

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