=+ 2 The case describes how quality, speed, dependability, flexibility and cost impact the hotels external customers.

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=+ 2 The case describes how quality, speed, dependability, flexibility and cost impact the hotel’s external customers. Explain how each of these performance objectives might have internal benefits.

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Operations Management

ISBN: 115145

8th Edition

Authors: Nigel Slack , Alistair Brandon Jones , Robert Johnston

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