6. Patients needing appointments call a central scheduling office. Calls arrive at an average rate of 20
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6. Patients needing appointments call a central scheduling office. Calls arrive at an average rate of 20 per hour according to a Poisson distribution. The average time it takes an employee to schedule the appointment is 1/12 hr. Time in the system is valued at $30 per hour, and a scheduler is paid $18 per hour. Based on the following performance measures, what is the optimal number of schedulers for this system?
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Related Book For
Operations Management In Healthcare Strategy And Practice
ISBN: 9780826126528,9780826126535
1st Edition
Authors: Corinne M. Karuppan , Nancy E. Dunlap,Michael R. Waldrum
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