An analyst made the following observations about whether customer service representatives were busy (B) or idle (I):

Question:

a. What is the percentage of idle time?

b. Given these results, how many observations would be needed to estimate the actual percentage of idle time to within 6 percent with a confidence of 90 percent?

Observation 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Busy or idle B B I B I B B B I B B B B I B B B B B I LO.1

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Operations Management

ISBN: 9781260575712

14th Edition

Authors: William J Stevenson

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Question Posted: Jul 04, 2024 11:02 AM

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An analyst made the following observations about whether customer service representatives were busy (B) or idle (I):

Question:

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Operations Management

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