In a multiple-channel system, what is the rationale for having customers wait in a single line, as

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In a multiple-channel system, what is the rationale for having customers wait in a single line, as is now being done in many banks and post offices, rather than multiple lines? (Hint: The average waiting time is unaffected.)

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Operations Management

ISBN: 9781260575712

14th Edition

Authors: William J Stevenson

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Question Posted: Jul 08, 2024 10:01 AM

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In a multiple-channel system, what is the rationale for having customers wait in a single line, as

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Operations Management

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