Quality is very important to Brueggers. a. What features of bagels do customers look at to judge

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Quality is very important to Bruegger’s.

a. What features of bagels do customers look at to judge their quality?

b. At what points in the production process do workers check bagel quality?

c. List the steps in the production process, beginning with purchasing ingredients, and ending with the sale, and state how quality can be positively affected at each step.

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Operations Management

ISBN: 9781260575712

14th Edition

Authors: William J Stevenson

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