1.. Identify one website that is exceptionally user-friendly and another that is not. What are the factors...
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1.. Identify one website that is exceptionally user-friendly and another that is not.
What are the factors that make for a satisfying user experience in the first instance, and a frustrating one in the second? Specify recommendations for improvements in the second website.
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Related Book For 
Services Marketing People, Technology, Strategy
ISBN: 9780131875524
8th Edition
Authors: Christopher H Lovelock, Jochen Wirtz
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