1.. Review the tools and templates Coleman Associates used to redesign healthcare clinics at www.patientvisitredesign.com. How do...

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1..  Review the tools and templates Coleman Associates used to redesign healthcare clinics at www.patientvisitredesign.com. How do these tools and templates map against the key learnings from this chapter. What additional insights can you gain for service process redesign in general?

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Services Marketing People, Technology, Strategy

ISBN: 9780131875524

8th Edition

Authors: Christopher H Lovelock, Jochen Wirtz

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