Understand how customers perceive waits and how to make waiting less burdensome for them.
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Understand how customers perceive waits and how to make waiting less burdensome for them.
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Related Book For
Services Marketing People, Technology, Strategy
ISBN: 9780131875524
8th Edition
Authors: Christopher H Lovelock, Jochen Wirtz
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Understand how customers perceive waits and how to make waiting less burdensome for them.
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