The philosophy of HRM set out at the end of this chapter makes no reference to the
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The philosophy of HRM set out at the end of this chapter makes no reference to the customer. David Ulrich, a professor at Michigan Business School, believes that it is important to refocus HR activities away from the firm towards the customer so that suppliers, employees and customers are woven together into a value-chain team. What difference do you think that would make?
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Human Resource Management
ISBN: 9780273646396
5th Edition
Authors: Derek Torrington, Laura Hall, Stephen Taylor
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