1. Is it important that Stacey do what is necessary to assure that quality and quantity standards can be attained before these new procedures are put in place? Why or why not?

2. What additional tactics might Stacey have used to generate input about improvement alternatives?

3. What, if any, planning assistance might Stacey request from her regional human resources department since the program is managed by a contract management company?

4. How should Stacey and her team evaluate the worth of the tactics that are implemented?