1. What do you think those outside the hospitality industry would think about Tara’s decision to terminate Donna?

2. Assume that accurate information regarding this situation were to become well-known in the local community surrounding this hotel. Would this information likely increase or decrease the interest of other professional housekeepers in working at the Windjammer in the future?

3. The concept of “unacceptable excuse” can be difficult to define. Despite that, define it in terms you believe Donna and other employees would use. Define the term in a manner that Tara and other supervisors would likely use.