1. What would you do now if you were Daren? Why?

2. What are examples of special orientation tactics that can best help Daren and others without previous healthcare experience adapt to the unique environment?

3. Should an initial tour of the hospital include all areas or just those in which Daren will be working? Why?

4. Assume the hospital’s orientation process is excellent except for the “glitch” about not telling new employees where to report to work. What do you think will be the major differences between this orientation program and a similar (excellent) one in a restaurant?