4 What do you see as the broader implications of Alibaba’s smart business ‘ecosystem’ for the future of people management generally? As this article by Alibaba’s Ming Zeng indicates, Chinese online retail giants like Alibaba and Taobao are leading the way globally in the application of big data, machine learning and artificial intelligence to e-commerce.

Zeng, M. (2018), ‘Alibaba and the future of business’, Harvard Business Review, September–October, https://hbr.org/2018/09/alibaba-and-the-future-of-business