The number one complaint among hospitality customers is not poor product quality; rather, it is poor service
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The number one complaint among hospitality customers is not poor product quality; rather, it is poor service quality. How do you think the features of an operation’s overall compensation program could directly affect its employees’ commitment to providing high-quality customer service?
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It will likely be the tendency of students to equate high leve...View the full answer
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Related Book For 
Human Resources Management In The Hospitality Industry
ISBN: 9781118988503
2nd Edition
Authors: David K Hayes, Jack D Ninemeier
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