What are the advantages of integrating the functions of the HR division, training division, and those of the work group supervisors?

Jack Nev.rn1an had recently been appointed regional director of Boon1erang Water Corporation, a major service utility in Australia. Jack's previous appointment was with a large manufacturing con1pany in the United States, where he had made a reputation for himself as a visionary specializing in custom.er service and performance management. Jack was the youngest person and only non-Australian ever to be appointed as a director at Boomerang Water Corporation. This particular region of the utility employed approximately 2000 workers engaged in the custon1er service and maintenance provision side of the business.
These en1ployees operated in groups of about 30 workers. One supervisor managed each work group.