What message, if any, is Boom-Boxs higher management sending to the rest of the team managers by
Question:
What message, if any, is Boom-Box’s higher management sending to the rest of the team managers by letting Jason remain a team manager after the incident?
Jason, Tom, and Jerry work at Boom-Box, a call center. Jason is a team manager, and Tom is his assistant manager. They are good friends, and Jason lets Tom run the team. Jerry is Tom’s subordinate and one of Jason’s most experienced team members. The team has good rapport with one another, and it is common to have the team celebrate a teammate’s birthday at the office. Being a customer service company, Boom-Box’s corporate culture strongly encourages team building as a policy and believes team rapport and happy staff are the cornerstones to providing excellent customer service.
Step by Step Answer:
Human Resource Management Global Edition
ISBN: 99997
14th Edition
Authors: R. Wayne Mondy, Joseph J. Martocchio