Working in groups, using the NOC job description for cafeteria staff at a local university or college and the example of a performance rating form in Figure 10.2, develop a graphic rating Chapter 10 Performance Management 291 scale with behavioural incidents for a job of a chef within the cafeteria. You may also want to consider your own experience when constructing your form.

Once you have drafted your form, exchange forms with another student or group. Critique and suggest possible improvements to the forms. Then with your revised form in hand, develop statements of behavioural incidents for two of your rating scale items to address the following circumstances:

• The employee has achieved outstanding results.

• The employee meets acceptable standards.

• The employee has performed very poorly in this aspect of the job.

Be prepared to share and critique statements developed by other students. Debrief the exercise as directed.