2. Why do organizations finally decide to replace their legacy systems?

The Arbor Day Foundation (arborday.org/) is the world’s largest tree-planting organization. The foundation has nearly 1 million members and a growing list of conservation and education programs. As the foundation expanded, leaders recognized the need to replace its aging legacy system with a flexible solution that the IT team could then customize to manage interactions with an increasingly diverse group of supporting organizations.
The Arbor Day Foundation selected Microsoft Dynamics CRM to rapidly develop and deploy customized constituent relationship management applications for its many conservation programs.