3. In 2001, Rosabeth Moss Kantor wrote, “Success requires a more complete makeover, namely rethinking the model for how to organize the work of the whole organization.

It requires challenging traditional assumptions about relationships with customers, internal and external communication, decision making, operating style, management behavior, employee motivation and retention—and they define a new way.20 This statement still holds true for today’s organizations.

How can libraries rethink their traditional assumptions? What keeps all organizations from doing this on a regular basis?