6. Consider this perspective on BI and BPM. Conceptually, BI is simple: Data produced by an organization’s transactional processing and operational IT systems can be collected and summarized into totals and reports that give managers an immediate view of how they are doing.

Business performance management (BPM) is about people and culture, and it should involve every knowledge worker in an organization, but there are some behavioral hurdles that still need to be overcome.

Respond to the following points:

a. Prepare a table that lists the BI technologies involved in each step of the process, from data production to reports that give managers an immediate view of how they are doing. List the process (e.g., extraction from TPS) in the first column and the BI technology in the second column.

b. Using the table produced in (a), search for two vendors that provide a BI tool for each process. Put the results of your research in the third column.

Include the brand name of the BI tool, the vendor’s name, and the URL to the BI tool.

c. Find one vendor, white paper, or article that addresses potential behavioral problems associated with BI or BPM. How do they respond to or address such obstacles? (intelligententerprise.com/ may be a good place to research.) Report what you learn.