In 2007, AstraZeneca entered a 7-year outsourcing agreement with IBM. By 2011, AstraZeneca decided to exit the
Question:
In 2007, AstraZeneca entered a 7-year outsourcing agreement with IBM. By 2011, AstraZeneca decided to exit the arrangement, resulting in a tough court case with IBM. Research the failed outsourcing agreement between AstraZeneca and IBM. Explain the reasons for the failure. How did AstraZeneca change its subsequent outsourcing arrangements?
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The companies entered into a Master Services Agreement MSA which governed provision of IT infrastructure services by IBM to AstraZeneca Due to busines...View the full answer
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Sandip Nandnawar
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Related Book For 
Information Technology for Management Digital Strategies for Insight Action and Sustainable Performa
ISBN: 978-1118994290
10th edition
Authors: Efraim Turban, Carol Pollard, Gregory Wood
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