Many people in the hospitality industry are peopleoriented, and they enjoy the person-to-person interaction and helping people to enjoy themselves. Many of the recommended systems, such as the SCM, CRM, decision support, and intelligent applications you have recommended appear to dehumanize tasks. What are some of the social consequences of these changes, and how should Jeremy and Barabara address them with their employees? It’s been a fantastic internship—you’ve learned quite a lot about the application of information technologies in a small enterprise, and you’ve become somewhat of an expert on the restaurant business. Many of your IT recommendations are being considered by the owners, and you are anticipating a systems-related job offer from them after you graduate. As you consider the changes you have recommended and how the new systems would make The Wireless Café more efficient and effective, you also pause to think about some of the social consequences of these changes.