1. Develop a list of the competencies (skills, knowledge, and attitudes) that employees of this hotel need...

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1. Develop a list of the competencies (skills, knowledge, and attitudes)

that employees of this hotel need to demonstrate in order to become excellent at customer service.

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Human Resource Management

ISBN: 9780357033852

12th Edition

Authors: Sean R. Valentine, Patricia Meglich, Robert L. Mathis, John H. Jackson

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