2. Suppose you work for a real estate management company. In one of the office buildings your company manages, the heating and air conditioning unit stopped working today. The technician assigned to repair the equipment says that the unit cannot be fixed and should be replaced.

The tenant cannot run her business without adequate heating, so she expects immediate action. The technician suggests TempPro heating units as well as Environease machines. He says that both are good products, each with a five-year warranty.

a. Other than warranty, what criteria might the real estate management company establish?

b. Suggest a standard for one of the criteria.

c. Write a problem statement for a recommendation report using this situation.

Add specific information as needed.

d. What graphics might be useful in the recommendation report developed in this case?