Manuel, a supervisor, is facilitating a process in which he must decide how to resolve a dispute
Question:
Manuel, a supervisor, is facilitating a process in which he must decide how to resolve a dispute between two employees, Jeff and Randy, who are constantly bickering. Before deciding, he meets individually with each employee and asks each to share his side of the story. Manuel does not exhibit integrity when he
a. asks probing questions of Randy, but not Jeff.
b. refuses to consider Jeff’s proposal to reassign him to another area so he won’t have to deal with Randy any more.
c. disciplines Jeff for foul language and pointing his finger in Randy’s chest, but only warns Randy who raised his voice but did not swear or point his finger.
d. tells Randy to try to be more understanding of Jeff because Jeff is having marital problems.
Step by Step Answer:
Conflict Survival Kit Tools For Resolving Conflict At Work
ISBN: 9780132741057
2nd Edition
Authors: Daniel Griffith, Cliff Goodwin