All of the following are examples of reflecting on past experience to apply what was learned to new experiences, except

a. Juan asks Marcus, an employee he supervises, why he was so offended by a remark he made during a mediation session.

b. Carmen reviews her file of vendor agreements in preparation for meeting with a new vendor to negotiate the price of a copy machine.

c. During a disciplinary counseling session, Inez asks Susie, “Why do you continue to repeat this error?

I must have told you a thousand times how to do this.”

d. Alicia decides that when she goes home tonight, she will spend a half-hour with her teenage daughter and listen without commenting.