ERP systems will help an organisation improve its process design when:

(a) the existing process is flawed and the strategy of the organisation is consistent with the ERP approach.

(b) the existing process is flawed and strategies are different to the ERP approach but the organisation can change to the ERP-defined process.

(c) the existing process is old, having been in place for several years.

(d) the process in the ERP system is different from the existing process used by the organisation.