Customer response time. The Clearsite Corporation, which manufactures customer motorcycle racing equipment and parts, engages in the following activities (not in sequence):

a. phone sales to motorcycle shops

b. processing mail-in orders

c. queuing orders to be shipped

d. sdeanyd ing each order to the appropriate production department at the end of each

e. on-site salespeople call in orders at the end of each day

f. shipping parts g. quality inspection during production h. cataloging orders taken over the phone i. production department orders special materials for ordered parts j. queuing orders in the production department k. setup of machinery to produce part according to specifications 1. production of part m. on-site sales to motorcycle shops n. classifying orders according to process required for production o. quality inspection after production p. sending part to shipping department q. on-site booths for taking orders at races r. holding parts until completion of other parts in order Categorize these activities according to the elements of customer response time shown in Exhibit 4.3. Write a short report to management detailing what you think could be done to reduce customer response time.