Using the generic internal value chain shown in Exhibit 8.2, classify each of the following activities of
Question:
Using the generic internal value chain shown in Exhibit 8.2, classify each of the following activities of a cable television company as inbound logistics, operations, outbound logistics, marketing and sales, service, or support.
a. Installing coaxial cable in the apartment of a new customer
b. Repairing coaxial cable after a windstorm
c. Mailing brochures to prospective customers
d. Discussing a rate increase with members of a regulatory agency
e. Selling shares of stock in the company
f. Monitoring the quality of reception at the company’s satellite downlink
. Preparing financial statements _ Visiting a customer to determine the cause of poor-quality television reception i. Traveling to a conference to learn about technological changes affecting the industry j. Replacing old routers with updated technology
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