3. A patient is admitted to the same-day surgical center for a breast biopsy. Her signifi cant other, who has just had an altercation with an admissions secretary about their insurance, accompanies her. Th e patient is met by a nurse navigator who notes that the mammogram and blood work are not in the EMR. Th e patient ’ s signifi cant other says, “What is wrong with you people?

Can ’ t you ever get anything straight? If you can ’ t get the insurance right, and you can ’ t get the diagnostic tests right, how can we expect you to get the surgery right?” How should the nurse navigator assist the patient and her signifi cant other?