A new graduate nurse is caring for a complex patient who has been hospitalized for over 2 weeks. The patient and the family have expressed frustration and mistrust in the healthcare team because of poor communication among members of the team. An individualized care plan was developed based on the unique needs of the patient. After report, the charge nurse asks the new graduate nurse to read the plan of care for specific instructions related to the physical and psychosocial needs of the patient. The new graduate nurse states, “I don’t have time to read the plan of care, I have so much to do. I will read it later.” The charge nurse understands that reading the plan of care later in the shift does not allow the new graduate nurse to consider the patient’s preferences, values, or needs and may compromise the delivery of PCC.

1.

Which QSEN competency should the charge nurse focus on expanding in the new nurse’s practice?

2.

Which resources for this QSEN competency might help the charge nurse in working with the new nurse?

3.

Describe leadership attributes that would help this charge nurse support the new nurse in providing PCC.