As mentioned earlier, emotional intelligence may be managed through learning and improving both personal and social competencies. Personal competency includes self-awareness, self-control, and self-motivation. Social competency, meanwhile, includes social awareness, empathy, collaboration, and teamwork.

Go to the website of Consortium for Research on Emotional Intelligence in Organizations (www.eiconsortium.org) and develop a list of the specific leadership behaviors that characterize emotional intelligence. How do these behaviors match up with your own?