Suppose you work for a bank and are proposing a system that customers can access from their

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Suppose you work for a bank and are proposing a system that customers can access from their home computers to do their banking. Only about one-half of the estimated cost of this system can be recovered by decreased clerical time required in the banks. However, you believe that the balance of the cost will be more than made up by improved customer service that will attract more customers. How would you handle this situation in a capital budgeting exercise?

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Management Accounting

ISBN: 12

5th Edition

Authors: Anthony A Atkinson, Robert S Kaplan

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