The indirect confl ict management approach that uses the chain of command for confl ict resolution is
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The indirect confl ict management approach that uses the chain of command for confl ict resolution is known as ____________.
(a) upward referral
(b) avoidance
(c) smoothing
(d) appeal to common goals
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Related Book For
Organizational Behavior
ISBN: 9780470878200
12th Edition
Authors: John R. Schermerhorn, Mary Uhl-Bien, Richard N. Osborn
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