The indirect confl ict management approach that uses the chain of command for confl ict resolution is

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The indirect confl ict management approach that uses the chain of command for confl ict resolution is known as ____________.

(a) upward referral

(b) avoidance

(c) smoothing

(d) appeal to common goals

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Organizational Behavior

ISBN: 9780470878200

12th Edition

Authors: John R. Schermerhorn, Mary Uhl-Bien, Richard N. Osborn

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