4. The next time you receive an e-mail that’s negative or aggressive, write a response right away, but then save it instead of sending it. Write a second response 24 hours later, and then compare it with the fi rst response.

Do you notice differences in your tone? Is your second response less aggressive and infl ammatory? Which response would you choose to send? If it’s the second one, then remember this lesson when you receive similar e-mails in the future.