The top management team of Uddin Company has recently become aware of a tactic that has become widespread throughout its organization. They describe this tactic as “Don’t trust anyone—I must make sure that I compensate for the lack of ability and integrity of other employees with whom I deal.” The extra steps that departments take in carefully checking over any products received from internal departments demonstrates these tactics. Many production supervisors keep a separate set of records that report flaws and inefficiencies detected in other department’s performance. Some even keep tabs on the time employees of other departments spend on coffee breaks just in case this documentation ever becomes necessary to support their views about the inefficiencies of others.

This concerns top management deeply because they take pride in the employees they recruited. They believe most employees are sincere and dedicated and want the operation to be a success.

Required:

Does top management have a legitimate concern or is this just normal for employees to engage in such tactics? Should management take any steps to alleviate the current situation?