Assume you are a hotel front-office manager who is interviewing an applicant for the position of front-desk

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Assume you are a hotel front-office manager who is interviewing an applicant for the position of front-desk clerk. Write one or two behavioral questions, including two or three follow-up, probing questions for each. An example of a behavioral question might be this: “Tell me about a time when you helped an employee in understanding a difficult policy?” An example of a follow-up, probing question might be this: “What did you do or say that helped?” Be prepared to present your questions to the rest of the class and to explain how such questioning techniques aid the manager when conducting a job interview.

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