It is no secret that in all hotels the director of housekeeping must be able to react quickly and efficiently to any unexpected circumstances that arise. Stephen Rodondi, executive housekeeper at the Regency in La Jolla, California, usually starts his workday at 8:00 a.m. with a department meeting.These morning meetings help him and the employees to visualize their goals for the day. On this particularly busy day, Rodondi arrives at work and is told that three housekeepers have called in sick. This is a serious challenge for the hotel because it is overbooked and has all its 400 rooms to service.

Discussion Question 1. What should Stephen do to maintain standards and ensure that all the guest rooms are serviced?